VapeWholesaleHubMod Warranty Claims Workflow — a Printable Checklist
We ship mod to distributors in very different markets, and the same five questions come up almost every week. Rather than answer them in email each time, we have written them out properly here.
Where Mod Sits in the Range
Range decisions for mod should start from shelf space, not from a supplier catalogue. Count the facings you actually have, then decide how many of them this line deserves against what it currently earns.
Before anything else, decide which customer you are buying mod for. A convenience counter with limited shelf depth needs a tight range that turns quickly, while a specialist shop can carry a deeper ladder of options and educate buyers into higher ticket lines.
Selling Mod at Store Level
On shelf, mod sells on clarity. A plain shelf talker that states strength and flavour in two words outperforms a beautifully designed but vague display, because most purchase decisions here take under ten seconds.
On shelf, mod sells on clarity. A plain shelf talker that states strength and flavour in two words outperforms a beautifully designed but vague display, because most purchase decisions here take under ten seconds.
What Mod Really Costs Landed
When mod input costs move, ask which component moved. A generic price increase hides whether you are paying for cells, packaging or simply a busy production calendar.
Tiered pricing works best when the tiers match real customer behaviour. Most mod buyers will take the second tier if the step is modest and the third tier only if they can see a genuine reason to hold more stock.
Indicative reference points for planning purposes: entry tier from USD 0.86 per unit at 500 units, mid tier at USD 1.49, and volume tier at USD 0.56 for full container quantities. These figures move with specification, packaging and freight, so treat them as a shape rather than a quote.
The Specification That Matters
Where possible, tie part of the mod payment to inspection against the written spec. It focuses attention on the numbers rather than on the relationship.
| Product category | Pod system |
|---|---|
| Resistance band | 1.0 - 1.2 ohm |
| Capacity tolerance | +/- 5% |
| Puff count method | Declared by capacity |
| Master carton | 300 units |
| Carton weight | 10.2 kg |
| Shelf life | 24 months |
| Storage | 15-25 C, dry, away from direct light |
Inspection Before Dispatch
Inspection is only useful if the result is recorded somewhere you can find it later. A mod batch log with weights, codes and measurements turns a future complaint into a five minute lookup.
Inspection is only useful if the result is recorded somewhere you can find it later. A mod batch log with weights, codes and measurements turns a future complaint into a five minute lookup.
- Confirm the current customs classification with your own broker.
- Check carton dimensions against your freight quote before confirming.
- Keep sealed retained samples from every production batch.
- Agree the tolerance band in writing before approving artwork.
- Rotate stock by batch code rather than by delivery date.
Trends Worth Watching
The most durable mod lines over the last few years have been unglamorous and consistent. Novelty sells once; reliability sells every month.
Expect mod packaging requirements to keep tightening. Designs that leave room for additional labelling age better than tight layouts that need a full reprint to comply.
Practical Checklist
- Check carton dimensions against your freight quote before confirming.
- Ask how the factory measures puff count, then compare like with like.
- Keep sealed retained samples from every production batch.
- Confirm the current customs classification with your own broker.
- Model landed cost, not ex-works price, when comparing quotes.
- Write the complaint threshold into the order terms.
Frequently Asked Questions
Can the packaging be customised?
Yes. Most mod programmes use private label packaging once volumes justify the printing plate. We supply dielines, check your artwork for print issues and hold approved files so reorders need no new setup.
Can I visit the production facility?
Yes, and we encourage it for larger programmes. Visits are most useful when you already have a draft specification, because you can then check the specific processes behind the numbers you care about.
How are price changes handled on repeat orders?
{K} pricing is reviewed against input costs and volume rather than adjusted casually. Any change is confirmed in writing before the next order is scheduled, with the reason stated so you can judge it yourself.
What does a sample pack usually include?
A typical mod sample pack covers the strengths or variants you are most likely to list, packed so you can evaluate them side by side. Tell us which lines you are considering and we will match the pack to that rather than sending a generic selection.
What information do you need to quote?
Target specification, approximate quantity, destination and any packaging requirement. With those four we can usually come back with a costed option the same working day rather than a request for more information.
Next Step
We would rather quote you accurately and lose the order than quote optimistically and lose the relationship. Ask us the awkward questions early.
Related Reading
- Mod Pallet Configuration for Mixed Orders — 2026 Buyer Notes
- Mod Protecting Your Private Label Design — North America
- How to Read a Mod Certificate of Analysis — Private Label Programmes
- Mod Nicotine Strength Selection for Mixed Cabinets — North America
- Mod Colour Matching Across Production Runs — Real Numbers Only
- Mod Inventory Turnover Benchmarks for Stores — Mixed Cabinets